Contact Us

This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs someone else. We are an independent research and comparison publisher covering casinos not on GamStop for readers in Great Britain. We do not run a casino, hold player funds, process deposits or settle bets, so the right destination for your message depends entirely on what you need.

Write to us at guerillapolicy.org

The quickest route is email through the contact form on this page. To get a useful reply, tell us three things: which page on guerillapolicy.org you are referring to, what you found wrong or unclear, and the date you read it. Casino terms change frequently — bonus percentages, wagering multipliers and withdrawal limits can all be revised without notice — so a date lets us check whether our information was accurate at the time of publication and whether it needs updating now. Our listings were last fact-checked on 23 September 2026.

Please do not send us account numbers, passwords, card details, copies of your passport or any other identity documents. We have no way to act on them and no reason to hold them. If a casino has asked you for verification paperwork, that paperwork goes to the casino, never to a review site.

What we can help with

• Corrections. A bonus figure that no longer matches the operator's own terms, a payment method we listed that is not actually available to UK customers, a dead link or a review that has gone stale.
• Clarifications. If an explanation of wagering requirements, game contribution, maximum bonus bets or withdrawal caps did not make sense, tell us — confusing copy is our problem to fix.
• Coverage requests. Topics you want explained, comparisons you cannot find elsewhere, or a question our guides skip over.
• Operator enquiries. Casinos and affiliate managers can contact us about listings, but see the note on independence below before you do.
• Press and research. Journalists, academics and consumer bodies asking about our methodology or sourcing.

What we cannot help with

• Unlocking, reopening or closing an account at any casino.
• Chasing a delayed withdrawal, releasing a held balance or overturning a confiscated bonus.
• Granting, extending or reversing a bonus, free spins allocation or cashback payment.
• Removing you from GAMSTOP, or shortening a self-exclusion period you have already set.
• Acting as an arbitrator in a dispute between you and an operator.

How our commercial relationships work

Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That funds the research. It does not buy a position in our lists and it does not change a rating. If you are contacting us because you suspect a review reads too favourably, say so plainly — that is a fair challenge and we would rather answer it than ignore it.

Operators approaching us should know we will not publish supplied copy as editorial, will not remove a documented limitation from a review on request, and will not accept payment to raise a score. We will correct a factual error the moment it is evidenced, and we welcome updated terms sent directly rather than scraped from a landing page.

Taking a complaint to the right place

Most reader emails that mention money are really complaints about an operator. Sending them to us adds a step. The sequence that actually works:

1. Raise it with the casino first. Use live chat or the support email and ask for a written ticket reference. Almost every complaints procedure requires you to exhaust internal support before anyone else will look at it.
2. Escalate in writing. If the first response does not resolve it, ask for the complaint to go to a manager or complaints team, and state clearly what outcome you want.
3. Check the licence footer. Casinos not on GamStop are licensed offshore — commonly Curaçao, and in other cases Malta, Anjouan or another overseas jurisdiction. The footer should name the regulator and the licence number. Many offshore licences name an alternative dispute resolution body; if one is listed, that is your next step.
4. Understand the limits. Because these sites are not licensed by the UK Gambling Commission, the protections that apply to Great Britain-facing operators — including GAMSTOP integration and UKGC complaint routes — do not cover you. An offshore regulator's ruling can be slower and less enforceable than a UKGC one. That is the trade-off, and it is worth weighing before you deposit rather than after.

We may reference well-evidenced patterns of complaints in our reviews, so a detailed account is still useful to us even when we cannot recover your money. Screenshots and dates help; speculation does not.

Support that is not us

If gambling has stopped being entertainment, please do not wait on an email reply from a review site. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat available through its website. GAMSTOP is the free self-exclusion scheme covering online operators licensed in Great Britain, with exclusion periods of six months, one year or five years; once set, it cannot be lifted early. Blocking software such as Gamban or BetBlocker restricts access to gambling sites on your devices, including those outside the GAMSTOP scheme, which matters because offshore casinos sit beyond its reach entirely.

Our responsible gambling guide sets out deposit limits, loss limits, cooling-off periods and self-exclusion in more detail, including what each tool does and does not stop.

Questions about the sites we list

A good share of contact messages ask the same thing: why is one casino above another? The short answer is that our ranking reflects our own research into the published terms, the game range, the payment options open to British customers and the transparency of the licence. Ratings are editorial, not customer-review scores, and we do not present operator advertising as verified fact. The three below illustrate how that plays out in practice.

Betmica — top of our list, and the biggest headline number

Betmica leads our table with an editorial rating of 10.0, largely because it is one of the few sites we cover that presents its offer in pounds sterling from the outset, which removes the conversion question for UK readers. The headline is a 570% welcome offer up to £5,700 plus 270 free spins for new accounts. Treat that figure as the ceiling, not the expectation: a bonus of that size carries a wagering requirement, a maximum bet while the bonus is active, an expiry window and usually a cap on what you can withdraw from bonus winnings. Slots typically contribute 100% towards wagering while table games contribute far less or nothing.

Limitation: the larger the multiplier, the harder the terms tend to be. A 570% match is not more generous than a smaller one if the playthrough is proportionally longer, and readers who deposit the minimum will unlock only a fraction of the advertised maximum. Check the full terms before claiming.

Kikibet — a sterling-priced alternative with a spins-heavy package

Kikibet sits at 9.8 and appears here because its 350% up to £5,555 with 300 free spins package is quoted in pounds and weights more of the value towards spins than cash match. Free spins usually arrive in daily tranches on named slots, at a fixed spin value, with winnings credited as bonus funds subject to their own wagering. That structure suits low-stakes slot players more than anyone chasing a single large match.

Limitation: spin-led packages restrict you to the titles the operator chooses, so the RTP and volatility of those specific games are outside your control. If you prefer live dealer blackjack or roulette, much of this offer will be of limited use.

Betninja — a simpler, smaller offer that is easier to read

Betninja, also rated 9.8, earns its place for the opposite reason to the two above: the £1,000 bonus and 100 free spins for all new players is a plainer proposition with fewer moving parts, which makes the terms quicker to assess. A smaller headline figure often means a lower minimum deposit relative to the maximum and a shorter route to clearing wagering.

Limitation: the ceiling is well below the largest packages on this page, so high-deposit players get less matched. As with every operator we list, it is licensed overseas rather than by the UK Gambling Commission.

How the headline offers compare

Casino	Headline welcome offer	Currency quoted	Editorial rating
Betmica	570% up to £5,700 + 270 free spins	GBP	10.0
Kikibet	350% up to £5,555 + 300 free spins	GBP	9.8
Betninja	£1,000 bonus + 100 free spins	GBP	9.8
WinnerIsland	Up to €1,000 + 100 free spins	EUR	9.8
Zombillion	250% up to £4,000 + 200 free spins	GBP	9.8
Smash Casino	600% up to €10,000 slots package	EUR	9.8
Nightluck	805% up to €6,400 + 280 free spins	EUR	9.8
CoinPoker	150% up to $2,000	USD	9.8
Rivo	1000% up to €10,000 + 25% cashback	EUR	9.8
Daytonaspin	255% up to £4,500 + 255 free spins	GBP	9.8

All offers are new-player promotions, subject to the operator's own terms including wagering requirements, maximum bonus bets, expiry dates and cashout limits. Full detail sits on our reviewed list of non GamStop casinos.

Money questions we are asked most

These come up so often in our inbox that it is worth answering them here rather than one email at a time.

• Cost of taking part. There is no charge to open an account or to read anything on guerillapolicy.org. Playing costs whatever you deposit, and a bonus never removes that — you cannot clear wagering without staking your own or bonus funds at risk.
• Minimum deposits. These vary by operator and by method, and the minimum required to qualify for a welcome offer is often higher than the minimum the cashier accepts. Check both figures.
• Paying in. Debit cards, bank transfers, e-wallets, prepaid vouchers such as Paysafecard and cryptocurrency are all common at offshore sites. Availability differs per casino and per country, so verify on the cashier page before depositing. PayPal is rarely offered by casinos outside the UK licensing regime — do not assume it is there.
• Currency and fees. Where a site quotes in euros or dollars, your bank or card issuer may apply a conversion charge on the way in and again on the way out. A GBP account avoids that. Some operators also apply their own processing fee on certain methods.
• Getting paid. Withdrawal timings range from near-instant on crypto to several working days on bank transfer, with an operator review period on top. Daily, weekly and monthly withdrawal limits are normal, and large wins are sometimes paid in instalments.
• Verification. Expect KYC identity checks and, for larger sums, source-of-funds requests. Completing these early tends to speed the first payout; leaving them until you request a withdrawal is the most common cause of delay.

What these sites actually offer

If your message is about whether a particular game or market exists somewhere, here is the general shape. Slot libraries dominate, spanning low-volatility classics, high-volatility releases and progressive jackpots that pool across operators. Table games cover blackjack, roulette and baccarat in both software and live dealer form, with live rooms streamed from studios and staffed by real croupiers. Game supply comes from third-party software providers, and published RTP figures are set by those providers, though some titles ship in multiple RTP configurations — worth checking in the game info panel. Nearly all of it runs in a mobile browser without a download.

Most of these operators also run a sportsbook alongside the casino, usually on a shared wallet so one balance covers both. That side of the business works differently: pre-match and in-play markets, accumulators, bet builders, cash-out, and esports alongside traditional sport. Sports free bets carry their own conditions, typically a minimum qualifying odds threshold such as 1.80 or 2.00 in decimal terms, and a casino bonus will not usually be spendable on sports. If your question is about a sports promotion, tell us which one — the rules rarely match the casino equivalent.

Who may use these sites

You must be at least 18 to gamble online in Great Britain. The casinos listed here hold overseas licences rather than a UK Gambling Commission licence, which means they are not part of GAMSTOP and are not bound by GB-specific rules on advertising, affordability or complaint handling. Accepting British customers is not the same thing as being authorised by the UKGC to serve them, and we are careful not to blur the two. Northern Ireland is governed by separate gambling legislation from Great Britain, so scope differs there as well.

In practical terms: you keep more product choice and fewer restrictions, and you give up the consumer protections a GB licence provides. If you registered with GAMSTOP because you needed a barrier, an offshore site is not a workaround — it is the barrier removed. Our editorial approach and who we are explains how we weigh that in reviews, and the terms governing use of this site set out the limits of the information published here.

Reply times and what happens next

Messages are read by the editorial team, including Janet Worsley, who oversees our casino research. We aim to acknowledge genuine correction requests and answer them once we have checked the operator's current published terms, which can take longer than a same-day reply. Anonymous complaints without a named site or a date are hard to act on. Anything that amounts to a request for gambling advice, tips or a prediction will not get an answer, because no one can tell you what a game will do next.

If you are not sure whether your question belongs with us, send it anyway and we will point you to the right place. If it concerns money you are owed, start with the casino's own complaints process — that is where it has to begin.